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The broader understanding of a help desk is that it is a one-stop solution for all user issues. Users can get any kind of customer support and assistance as per company norms. But, in the IT sector, the role it plays varies. In many companies IT help desk is an in-built service desk that caters to the technical needs of its users. The main purpose of setting up a help desk is to respond to the employee’s hardware issues.
To Know More Visit Site - what is help desk
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Aug 29 2019, 05:57 PM
