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[Phil]

Telephone English!

In this lesson we look at some of the words and expressions that we use for telephoning. There are also some practice sessions and a quiz for you to check your understanding. And remember, practice makes perfect!

Here are some typical phrases that you can use in a telephone conversation.

Answering the phone:
- Hello? (informal)
Thank you for calling Boyz Autobody. Jody speaking. How can I help you?
Doctor's office.

Introducing yourself

Hey George. It's Lisa calling. (informal)
Hello, this is Julie Madison calling.
Hi, it's Gerry from the dentist's office here.
This is she.*
Speaking.*
*The person answering says this if the caller does not recognize their voice.

Asking to speak with someone

Is Fred in? (informal)
Is Jackson there, please? (informal)
Can I talk to your sister? (informal)
May I speak with Mr. Green, please?
Would the doctor be in/available?

Connecting someone

Just a sec. I'll get him. (informal)
Hang on one second. (informal)
Please hold and I'll put you through to his office.
One moment please.
All of our operators are busy at this time. Please hold for the next available person.

Making special requests

Could you please repeat that?
Would you mind spelling that for me?
Could you speak up a little please?
Can you speak a little slower please. My English isn't very strong.
Can you call me back? I think we have a bad connection.
Can you please hold for a minute? I have another call.

Taking a message for someone

Sammy's not in. Who's this? (informal)
I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
I'm afraid he's stepped out. Would you like to leave a message?
He's on lunch right now.Who's calling please?
He's busy right now. Can you call again later?
I'll let him know you called.
I'll make sure she gets the message.

Leaving a message with someone

Yes, can you tell him his wife called, please.
No, that's okay, I'll call back later.
Yes, it's James from CompInc. here. When do you expect her back in the office?
Thanks, could you ask him to call Brian when he gets in?
Do you have a pen handy. I don't think he has my number.
Thanks. My number is 222-3456, extension 12.

Confirming information

Okay, I've got it all down.
Let me repeat that just to make sure.
Did you say 555 Charles St.?
You said your name was John, right?
I'll make sure he gets the message.

Listening to an answering machine

Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you.
Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can.
Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896.

Leaving a message on an answering machine

Hey Mikako. It's Yuka. Call me! (informal)
Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you.
Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient.

Finishing a conversation

Well, I guess I better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
I'm afraid that's my other line.
I'll talk to you again soon. Bye.

[cyclone_inox]

..........with a little more contribution

- Good morning, this is Cyclone calling from Germany.
- I'd like to speak to Mr/Ms Jones, please.
- I'd like to leave a message for ...
- Just a moment, please. I'll put you through.
- I'm sorry, the line's busy / engaged.
- Would you like to call back later?
- I'm afraid she's not in the office today.
- I'm afraid he's away on business.
- Can I take a message?
- Can she call you back when she gets in?
- I'm calling about …
- I'm returning your call.
- I'll get back to you on that.
- I'll give her the message as soon as possible.
- Can we fix an appointment?
- Does Thursday suit you?
- Let me check my diary.
- Sorry, I didn't catch that.
- What was your name again, please?
- Could you speak more slowly, please?
- Could you spell that for me, please?
- Thanks for your help.
- I look forward to hearing from you soon.
- Thank you. Bye.
- You're welcome. Bye.


- Am I disturbing you?
- I am on another line?
- Could I take your name please
- Hang on, I’ll put you through

and.....lastly....

......bye bye , cya in hell What the heck is this ....